Privacy policy

This pri­vacy pol­icy (“Pol­icy”) describes how the per­son­ally iden­ti­fi­able infor­ma­tion (“Per­sonal Infor­ma­tion”) you may pro­vide on the jacobspiano.com web­site (“Web­site” or “Ser­vice”) and any of its related prod­ucts and ser­vices (col­lec­tively, “Ser­vices”) is col­lected, pro­tected and used. It also describes the choices avail­able to you regard­ing our use of your Per­sonal Infor­ma­tion and how you can access and update this infor­ma­tion. This Pol­icy is a legally bind­ing agree­ment between you (“User”, “you” or “your”) and Jacob’s Piano (“Jacob’s Piano”, “we”, “us” or “our”). By access­ing and using the Web­site and Ser­vices, you acknowl­edge that you have read, under­stood, and agree to be bound by the terms of this Agree­ment. This Pol­icy does not apply to the prac­tices of com­pa­nies that we do not own or con­trol, or to indi­vid­u­als that we do not employ or manage.

Automatic collection of information

When you open the Web­site, our servers auto­mat­i­cally record infor­ma­tion that your browser sends. This data may include infor­ma­tion such as your device’s IP address, browser type and ver­sion, oper­at­ing sys­tem type and ver­sion, lan­guage pref­er­ences or the web­page you were vis­it­ing before you came to the Web­site and Ser­vices, pages of the Web­site and Ser­vices that you visit, the time spent on those pages, infor­ma­tion you search for on the Web­site, access times and dates, and other statistics.

Infor­ma­tion col­lected auto­mat­i­cally is used only to iden­tify poten­tial cases of abuse and estab­lish sta­tis­ti­cal infor­ma­tion regard­ing the usage and traf­fic of the Web­site and Ser­vices. This sta­tis­ti­cal infor­ma­tion is not oth­er­wise aggre­gated in such a way that would iden­tify any par­tic­u­lar user of the system.

Collection of personal information

You can access and use the Web­site and Ser­vices with­out telling us who you are or reveal­ing any infor­ma­tion by which some­one could iden­tify you as a spe­cific, iden­ti­fi­able indi­vid­ual. If, how­ever, you wish to use some of the fea­tures on the Web­site, you may be asked to pro­vide cer­tain Per­sonal Infor­ma­tion (for exam­ple, your name and e‑mail address). We receive and store any infor­ma­tion you know­ingly pro­vide to us when you cre­ate an account, make a pur­chase, or fill any online forms on the Web­site. When required, this infor­ma­tion may include the following:

  • Per­sonal details such as name, coun­try of res­i­dence, etc.
  • Con­tact infor­ma­tion such as email address, address, etc.
  • Pay­ment infor­ma­tion such as credit card details, bank details, etc.
  • Geolo­ca­tion data such as lat­i­tude and longitude.

Some of the infor­ma­tion we col­lect is directly from you via the Web­site and Ser­vices. How­ever, we may also col­lect Per­sonal Infor­ma­tion about you from other sources such as pub­lic data­bases and our joint mar­ket­ing part­ners. You can choose not to pro­vide us with your Per­sonal Infor­ma­tion, but then you may not be able to take advan­tage of some of the fea­tures on the Web­site. Users who are uncer­tain about what infor­ma­tion is manda­tory are wel­come to con­tact us.

Use and processing of collected information

In order to make the Web­site and Ser­vices avail­able to you, or to meet a legal oblig­a­tion, we need to col­lect and use cer­tain Per­sonal Infor­ma­tion. If you do not pro­vide the infor­ma­tion that we request, we may not be able to pro­vide you with the requested prod­ucts or ser­vices. Any of the infor­ma­tion we col­lect from you may be used for the fol­low­ing purposes:

  • Cre­ate and man­age user accounts
  • Ful­fill and man­age orders
  • Deliver prod­ucts or services
  • Send mar­ket­ing and pro­mo­tional communications
  • Respond to inquiries and offer support
  • Run and oper­ate the Web­site and Services

Pro­cess­ing your Per­sonal Infor­ma­tion depends on how you inter­act with the Web­site and Ser­vices, where you are located in the world and if one of the fol­low­ing applies: (i) you have given your con­sent for one or more spe­cific pur­poses; this, how­ever, does not apply, when­ever the pro­cess­ing of Per­sonal Infor­ma­tion is sub­ject to Cal­i­for­nia Con­sumer Pri­vacy Act or Euro­pean data pro­tec­tion law; (ii) pro­vi­sion of infor­ma­tion is nec­es­sary for the per­for­mance of an agree­ment with you and/​or for any pre-con­trac­tual oblig­a­tions thereof; (iii) pro­cess­ing is nec­es­sary for com­pli­ance with a legal oblig­a­tion to which you are sub­ject; (iv) pro­cess­ing is related to a task that is car­ried out in the pub­lic inter­est or in the exer­cise of offi­cial author­ity vested in us; (v) pro­cess­ing is nec­es­sary for the pur­poses of the legit­i­mate inter­ests pur­sued by us or by a third party.

Note that under some leg­is­la­tions we may be allowed to process infor­ma­tion until you object to such pro­cess­ing (by opt­ing out), with­out hav­ing to rely on con­sent or any other of the fol­low­ing legal bases below. In any case, we will be happy to clar­ify the spe­cific legal basis that applies to the pro­cess­ing, and in par­tic­u­lar whether the pro­vi­sion of Per­sonal Infor­ma­tion is a statu­tory or con­trac­tual require­ment, or a require­ment nec­es­sary to enter into a contract.

Billing and payments

We use third party pay­ment proces­sors to assist us in pro­cess­ing your pay­ment infor­ma­tion securely. Such third party proces­sors’ use of your Per­sonal Infor­ma­tion is gov­erned by their respec­tive pri­vacy poli­cies which may or may not con­tain pri­vacy pro­tec­tions as pro­tec­tive as this Pol­icy. We sug­gest that you review their respec­tive pri­vacy policies.

Managing information

You are able to delete cer­tain Per­sonal Infor­ma­tion we have about you. The Per­sonal Infor­ma­tion you can delete may change as the Web­site and Ser­vices change. When you delete Per­sonal Infor­ma­tion, how­ever, we may main­tain a copy of the unre­vised Per­sonal Infor­ma­tion in our records for the dura­tion nec­es­sary to com­ply with our oblig­a­tions to our affil­i­ates and part­ners, and for the pur­poses described below. If you would like to delete your Per­sonal Infor­ma­tion or per­ma­nently delete your account, you can do so by con­tact­ing us.

Disclosure of information

Depend­ing on the requested Ser­vices or as nec­es­sary to com­plete any trans­ac­tion or pro­vide any ser­vice you have requested, we may share your infor­ma­tion with your con­sent with our trusted third par­ties that work with us, any other affil­i­ates and sub­sidiaries we rely upon to assist in the oper­a­tion of the Web­site and Ser­vices avail­able to you. We do not share Per­sonal Infor­ma­tion with unaf­fil­i­ated third par­ties. These ser­vice providers are not autho­rized to use or dis­close your infor­ma­tion except as nec­es­sary to per­form ser­vices on our behalf or com­ply with legal require­ments. We may share your Per­sonal Infor­ma­tion for these pur­poses only with third par­ties whose pri­vacy poli­cies are con­sis­tent with ours or who agree to abide by our poli­cies with respect to Per­sonal Infor­ma­tion. These third par­ties are given Per­sonal Infor­ma­tion they need only in order to per­form their des­ig­nated func­tions, and we do not autho­rize them to use or dis­close Per­sonal Infor­ma­tion for their own mar­ket­ing or other purposes.

We will dis­close any Per­sonal Infor­ma­tion we col­lect, use or receive if required or per­mit­ted by law, such as to com­ply with a sub­poena, or sim­i­lar legal process, and when we believe in good faith that dis­clo­sure is nec­es­sary to pro­tect our rights, pro­tect your safety or the safety of oth­ers, inves­ti­gate fraud, or respond to a gov­ern­ment request.

Retention of information

We will retain and use your Per­sonal Infor­ma­tion for the period nec­es­sary to com­ply with our legal oblig­a­tions, resolve dis­putes, and enforce our agree­ments unless a longer reten­tion period is required or per­mit­ted by law. We may use any aggre­gated data derived from or incor­po­rat­ing your Per­sonal Infor­ma­tion after you update or delete it, but not in a man­ner that would iden­tify you per­son­ally. Once the reten­tion period expires, Per­sonal Infor­ma­tion shall be deleted. There­fore, the right to access, the right to era­sure, the right to rec­ti­fi­ca­tion and the right to data porta­bil­ity can­not be enforced after the expi­ra­tion of the reten­tion period.

Transfer of information

Depend­ing on your loca­tion, data trans­fers may involve trans­fer­ring and stor­ing your infor­ma­tion in a coun­try other than your own. You are enti­tled to learn about the legal basis of infor­ma­tion trans­fers to a coun­try out­side the Euro­pean Union or to any inter­na­tional orga­ni­za­tion gov­erned by pub­lic inter­na­tional law or set up by two or more coun­tries, such as the UN, and about the secu­rity mea­sures taken by us to safe­guard your infor­ma­tion. If any such trans­fer takes place, you can find out more by check­ing the rel­e­vant sec­tions of this Pol­icy or inquire with us using the infor­ma­tion pro­vided in the con­tact section.

The rights of users

You may exer­cise cer­tain rights regard­ing your infor­ma­tion processed by us. In par­tic­u­lar, you have the right to do the fol­low­ing: (i) you have the right to with­draw con­sent where you have pre­vi­ously given your con­sent to the pro­cess­ing of your infor­ma­tion; (ii) you have the right to object to the pro­cess­ing of your infor­ma­tion if the pro­cess­ing is car­ried out on a legal basis other than con­sent; (iii) you have the right to learn if infor­ma­tion is being processed by us, obtain dis­clo­sure regard­ing cer­tain aspects of the pro­cess­ing and obtain a copy of the infor­ma­tion under­go­ing pro­cess­ing; (iv) you have the right to ver­ify the accu­racy of your infor­ma­tion and ask for it to be updated or cor­rected; (v) you have the right, under cer­tain cir­cum­stances, to restrict the pro­cess­ing of your infor­ma­tion, in which case, we will not process your infor­ma­tion for any pur­pose other than stor­ing it; (vi) you have the right, under cer­tain cir­cum­stances, to obtain the era­sure of your Per­sonal Infor­ma­tion from us; (vii) you have the right to receive your infor­ma­tion in a struc­tured, com­monly used and machine read­able for­mat and, if tech­ni­cally fea­si­ble, to have it trans­mit­ted to another con­troller with­out any hin­drance. This pro­vi­sion is applic­a­ble pro­vided that your infor­ma­tion is processed by auto­mated means and that the pro­cess­ing is based on your con­sent, on a con­tract which you are part of or on pre-con­trac­tual oblig­a­tions thereof.

The right to object to processing

Where Per­sonal Infor­ma­tion is processed for the pub­lic inter­est, in the exer­cise of an offi­cial author­ity vested in us or for the pur­poses of the legit­i­mate inter­ests pur­sued by us, you may object to such pro­cess­ing by pro­vid­ing a ground related to your par­tic­u­lar sit­u­a­tion to jus­tify the objection.

Data protection rights under GDPR

If you are a res­i­dent of the Euro­pean Eco­nomic Area (EEA), you have cer­tain data pro­tec­tion rights and Jacob’s Piano aims to take rea­son­able steps to allow you to cor­rect, amend, delete, or limit the use of your Per­sonal Infor­ma­tion. If you wish to be informed what Per­sonal Infor­ma­tion we hold about you and if you want it to be removed from our sys­tems, please con­tact us. In cer­tain cir­cum­stances, you have the fol­low­ing data pro­tec­tion rights:

  • You have the right to request access to your Per­sonal Infor­ma­tion that we store and have the abil­ity to access your Per­sonal Information.
  • You have the right to request that we cor­rect any Per­sonal Infor­ma­tion you believe is inac­cu­rate. You also have the right to request us to com­plete the Per­sonal Infor­ma­tion you believe is incomplete.
  • You have the right to request the erase your Per­sonal Infor­ma­tion under cer­tain con­di­tions of this Policy.
  • You have the right to object to our pro­cess­ing of your Per­sonal Information.
  • You have the right to seek restric­tions on the pro­cess­ing of your Per­sonal Infor­ma­tion. When you restrict the pro­cess­ing of your Per­sonal Infor­ma­tion, we may store it but will not process it further.
  • You have the right to be pro­vided with a copy of the infor­ma­tion we have on you in a struc­tured, machine-read­able and com­monly used format.
  • You also have the right to with­draw your con­sent at any time where Jacob’s Piano relied on your con­sent to process your Per­sonal Information.

You have the right to com­plain to a Data Pro­tec­tion Author­ity about our col­lec­tion and use of your Per­sonal Infor­ma­tion. For more infor­ma­tion, please con­tact your local data pro­tec­tion author­ity in the Euro­pean Eco­nomic Area (EEA).

California privacy rights

In addi­tion to the rights as explained in this Pol­icy, Cal­i­for­nia res­i­dents who pro­vide Per­sonal Infor­ma­tion (as defined in the statute) to obtain prod­ucts or ser­vices for per­sonal, fam­ily, or house­hold use are enti­tled to request and obtain from us, once a cal­en­dar year, infor­ma­tion about the Per­sonal Infor­ma­tion we shared, if any, with other busi­nesses for mar­ket­ing uses. If applic­a­ble, this infor­ma­tion would include the cat­e­gories of Per­sonal Infor­ma­tion and the names and addresses of those busi­nesses with which we shared such per­sonal infor­ma­tion for the imme­di­ately prior cal­en­dar year (e.g., requests made in the cur­rent year will receive infor­ma­tion about the prior year). To obtain this infor­ma­tion please con­tact us.

How to exercise these rights

Any requests to exer­cise your rights can be directed to Jacob’s Piano through the con­tact details pro­vided in this doc­u­ment. Please note that we may ask you to ver­ify your iden­tity before respond­ing to such requests. Your request must pro­vide suf­fi­cient infor­ma­tion that allows us to ver­ify that you are the per­son you are claim­ing to be or that you are the autho­rized rep­re­sen­ta­tive of such per­son. You must include suf­fi­cient details to allow us to prop­erly under­stand the request and respond to it. We can­not respond to your request or pro­vide you with Per­sonal Infor­ma­tion unless we first ver­ify your iden­tity or author­ity to make such a request and con­firm that the Per­sonal Infor­ma­tion relates to you.

Privacy of children

We do not know­ingly col­lect any Per­sonal Infor­ma­tion from chil­dren under the age of 18. If you are under the age of 18, please do not sub­mit any Per­sonal Infor­ma­tion through the Web­site and Ser­vices. We encour­age par­ents and legal guardians to mon­i­tor their chil­dren’s Inter­net usage and to help enforce this Pol­icy by instruct­ing their chil­dren never to pro­vide Per­sonal Infor­ma­tion through the Web­site and Ser­vices with­out their per­mis­sion. If you have rea­son to believe that a child under the age of 18 has pro­vided Per­sonal Infor­ma­tion to us through the Web­site and Ser­vices, please con­tact us. You must also be at least 16 years of age to con­sent to the pro­cess­ing of your Per­sonal Infor­ma­tion in your coun­try (in some coun­tries we may allow your par­ent or guardian to do so on your behalf).


The Web­site and Ser­vices use “cook­ies” to help per­son­al­ize your online expe­ri­ence. A cookie is a text file that is placed on your hard disk by a web page server. Cook­ies can­not be used to run pro­grams or deliver viruses to your com­puter. Cook­ies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We may use cook­ies to col­lect, store, and track infor­ma­tion for sta­tis­ti­cal pur­poses to oper­ate the Web­site and Ser­vices. You have the abil­ity to accept or decline cook­ies. Most web browsers auto­mat­i­cally accept cook­ies, but you can usu­ally mod­ify your browser set­ting to decline cook­ies if you pre­fer. To learn more about cook­ies and how to man­age them, visit internetcookies.org

Do Not Track signals

Some browsers incor­po­rate a Do Not Track fea­ture that sig­nals to web­sites you visit that you do not want to have your online activ­ity tracked. Track­ing is not the same as using or col­lect­ing infor­ma­tion in con­nec­tion with a web­site. For these pur­poses, track­ing refers to col­lect­ing per­son­ally iden­ti­fi­able infor­ma­tion from con­sumers who use or visit a web­site or online ser­vice as they move across dif­fer­ent web­sites over time. The Web­site and Ser­vices do not track its vis­i­tors over time and across third party web­sites. How­ever, some third party sites may keep track of your brows­ing activ­i­ties when they serve you con­tent, which enables them to tai­lor what they present to you.


We may dis­close infor­ma­tion about you to our affil­i­ates for the pur­pose of being able to offer you related or addi­tional prod­ucts and ser­vices. Any infor­ma­tion relat­ing to you that we pro­vide to our affil­i­ates will be treated by those affil­i­ates in accor­dance with the terms of this Policy.

Email marketing

We offer elec­tronic newslet­ters to which you may vol­un­tar­ily sub­scribe at any time. We are com­mit­ted to keep­ing your e‑mail address con­fi­den­tial and will not dis­close your email address to any third par­ties except as allowed in the infor­ma­tion use and pro­cess­ing sec­tion or for the pur­poses of uti­liz­ing a third party provider to send such emails. We will main­tain the infor­ma­tion sent via e‑mail in accor­dance with applic­a­ble laws and regulations.

In com­pli­ance with the CAN-SPAM Act, all e‑mails sent from us will clearly state who the e‑mail is from and pro­vide clear infor­ma­tion on how to con­tact the sender. You may choose to stop receiv­ing our newslet­ter or mar­ket­ing emails by fol­low­ing the unsub­scribe instruc­tions included in these emails or by con­tact­ing us. How­ever, you will con­tinue to receive essen­tial trans­ac­tional emails.

Links to other resources

The Web­site and Ser­vices con­tain links to other resources that are not owned or con­trolled by us. Please be aware that we are not respon­si­ble for the pri­vacy prac­tices of such other resources or third par­ties. We encour­age you to be aware when you leave the Web­site and Ser­vices and to read the pri­vacy state­ments of each and every resource that may col­lect Per­sonal Information.

Information security

We secure infor­ma­tion you pro­vide on com­puter servers in a con­trolled, secure envi­ron­ment, pro­tected from unau­tho­rized access, use, or dis­clo­sure. We main­tain rea­son­able admin­is­tra­tive, tech­ni­cal, and phys­i­cal safe­guards in an effort to pro­tect against unau­tho­rized access, use, mod­i­fi­ca­tion, and dis­clo­sure of Per­sonal Infor­ma­tion in its con­trol and cus­tody. How­ever, no data trans­mis­sion over the Inter­net or wire­less net­work can be guar­an­teed. There­fore, while we strive to pro­tect your Per­sonal Infor­ma­tion, you acknowl­edge that (i) there are secu­rity and pri­vacy lim­i­ta­tions of the Inter­net which are beyond our con­trol; (ii) the secu­rity, integrity, and pri­vacy of any and all infor­ma­tion and data exchanged between you and the Web­site and Ser­vices can­not be guar­an­teed; and (iii) any such infor­ma­tion and data may be viewed or tam­pered with in tran­sit by a third party, despite best efforts.

Data breach

In the event we become aware that the secu­rity of the Web­site and Ser­vices has been com­pro­mised or users Per­sonal Infor­ma­tion has been dis­closed to unre­lated third par­ties as a result of exter­nal activ­ity, includ­ing, but not lim­ited to, secu­rity attacks or fraud, we reserve the right to take rea­son­ably appro­pri­ate mea­sures, includ­ing, but not lim­ited to, inves­ti­ga­tion and report­ing, as well as noti­fi­ca­tion to and coop­er­a­tion with law enforce­ment author­i­ties. In the event of a data breach, we will make rea­son­able efforts to notify affected indi­vid­u­als if we believe that there is a rea­son­able risk of harm to the user as a result of the breach or if notice is oth­er­wise required by law. When we do, we will send you an email.

Changes and amendments

We reserve the right to mod­ify this Pol­icy or its terms relat­ing to the Web­site and Ser­vices from time to time in our dis­cre­tion and will notify you of any mate­r­ial changes to the way in which we treat Per­sonal Infor­ma­tion. When we do, we will revise the updated date at the bot­tom of this page. We may also pro­vide notice to you in other ways in our dis­cre­tion, such as through con­tact infor­ma­tion you have pro­vided. Any updated ver­sion of this Pol­icy will be effec­tive imme­di­ately upon the post­ing of the revised Pol­icy unless oth­er­wise spec­i­fied. Your con­tin­ued use of the Web­site and Ser­vices after the effec­tive date of the revised Pol­icy (or such other act spec­i­fied at that time) will con­sti­tute your con­sent to those changes. How­ever, we will not, with­out your con­sent, use your Per­sonal Infor­ma­tion in a man­ner mate­ri­ally dif­fer­ent than what was stated at the time your Per­sonal Infor­ma­tion was collected.

Acceptance of this policy

You acknowl­edge that you have read this Pol­icy and agree to all its terms and con­di­tions. By access­ing and using the Web­site and Ser­vices you agree to be bound by this Pol­icy. If you do not agree to abide by the terms of this Pol­icy, you are not autho­rized to access or use the Web­site and Services.

Contacting us

If you would like to con­tact us to under­stand more about this Pol­icy or wish to con­tact us con­cern­ing any mat­ter relat­ing to indi­vid­ual rights and your Per­sonal Infor­ma­tion, you may send an email to contact@jacobspiano.com

This doc­u­ment was last updated on Octo­ber 2, 2020

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