Frequently Asked Questions
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Courses
Within the first 7 days of your purchase, you can receive a refund if the courses don’t meet your expectations. Please send a refund request to contact@jacobspiano.com.
Yes, all courses have lifetime access. And also access to any updates I may publish.
No. You get lifetime access to all content and can go through the course at any pace you like. And you can keep returning to the content as many times as you want.
You will also get access to any future updates of the course that I’ll be implementing.
All my courses is a one-time payment with lifetime access to the content – including any updates I may release.
Yes! I use state-of-the-art payment processors – Stripe and PayPal. They offer high-security payments, so you can safely pay and only worry about all the new stuff you are going to learn.
Apple Pay or Google Pay may or may not be available to you. If your preferred payment option is not available to you, then let me know and I’ll see what I can do. Reach me at contact@jacobspiano.com.
General
I no longer share or sell my MIDI files. It has been a hard decision to make, but it requires too much maintenance, and many users have also misused my MIDI files. It’s time for me to protect my work better, and therefore this decision has been made.
I currently play a Roland RD-800 stage piano. Please be aware that I am using software instruments (VSTs) to generate the sound meaning that the sound you hear does not come from the keyboard. It is still an amazing keyboard with great and realistic keys. In my older videos I play a Roland Juno-Stage (before September 2015).
My primary VSTs currently are CFX Concert Grand for piano and BBC Orchestra (Spitfire) for strings and orchestra. Check out my Piano Production Course, which provides extremely useful insights on the production process.
I currently use Sony A7sIII along with a Sony FE 24-70 mm F2,8 GM lens. I use that for both piano videos, course lessons, and vlog style videos.
Contact
Submit a request. Expect up to 3 days for a reply.
